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FAQs

Frequently asked questions about BentoBox. 

Hosting and Support

Our websites are hosted on our own proprietary CMS which is built to be intuitive for restaurant operators.

No, you will always own your own domain name. When you're ready to launch your site, we'll help ensure your new site displays on your domain.

No, but you can easily create your own custom email address with Google for Business.

BentoBox websites are Level 1 PCI compliant and use a 128-bit encryption for guaranteed security. A Secure Socket Layer (SSL) is enabled on every checkout page.

You will receive one personalized online training session before your website launches. In addition, we offer email support 7 days per week and have an online support database for frequently asked questions.

Design

Your new site will be created by the BentoBox Design Team who specialize solely in creating restaurant websites that make a powerful first impression and help convert visitors into paying customers.

Yes. Every BentoBox website is mobile friendly and responsive, ensuring your website experience adjusts according to the device your visitor is using.

Yes. You'll find best practice SEO features, like customizable URLs and meta titles, robust menu schemas, optimized page structures, and more in every BentoBox website.

Through the BentoBox backend platform, you will have the tools to make content and photo updates at any time. With regards to the designed look and feel of your website: you will have two rounds of revisions to your website design before launch. In addition, we offer a complimentary website redesign every three years. Any additional design revisions pre-launch or requested changes to design post-launch will be subject to a fee.

Yes. Our hospitality-specific templates were created from the ground up to give our designers the flexibility needed to create unique designs while still providing you the restaurant-focused features needed to succeed online.

Digital accessibility is a top priority for our customers. The BentoBox platform has been certified accessible to WCAG 2.1 AA standards. We have and continue to conduct manual audits of our templates, features, and products in partnership with Accessible360 (A360), a leading digital accessibility consultant. Feel free to learn more about this on our website at (link to accessibility page).

Integrations

Yes, BentoBox can integrate with any reservation system. If you are using OpenTable, Resy, or Yelp Reservations, you'll have an even deeper level of integration available.

Yes, BentoBox can integrate with any email marketing service. If you are using MailChimp, MyEmma, Constant Contact, or Campaign Monitor, you'll have an even deeper level of integration available.

We will [optionally] add hyperlinked social media icons to your website as well as an Instagram feed that pulls your latest posts. In addition, when you add an event or press article to your site in the backend, you can simultaneously push those posts to a Facebook or Twitter account.

Yes! We currently partner with restaurants in over a dozen countries worldwide. We’ll help set your website up a third-party service that translates your website content to a specified language in your preferred market.

Ecommerce

Online transactions can be processed via Stripe or Square. We selected these partners because they're reliable, secure, and built for website integrations. You can easily connect to an existing account, or sign up as a new user. Payments are made directly to your connected bank account within 2 business days or faster depending on your business. Additional information, and exceptions, can be found on each processors website.

The Plus Plan includes digital and physical gift card sales, ticketing platform, ability to send payment requests, and a merchandise shop. For more information about our online catering store for large group orders, contact sales@getbento.com.

Branding and Support

You will need to provide, at a minimum, a logo and your food and drink menu(s) in order to get started with the design process. Sharing additional branding is encouraged as well, especially high resolution photography.

No, a graphic logo must be provided by you. Logos files should have a transparent background and the file type should be .png, .ai, .eps, or .jpg. The recommended width is 500 - 1000px and the height varies based on design. Uploading an alternate logo with 5:1 ratio (horizontal orientation) is recommended. If no logo exists, a preset text-based logo will be provided in your website.

Photos on your BentoBox site should be between 500KB and 800KB in order to ensure fast load times. Resolution varies depending on how the images are being used. The file types we recommend are .jpeg and .png. If you do not have professional photography, we have access to a collection of high-resolution stock photos as a placeholder until you have professional photography of your own available.

Yes. Our websites support video content which can be displayed in a main image gallery or embedded into the website. Video has to be hosted on Vimeo/YouTube, should be under 1 minute, and shot at a 16:9 aspect ratio.

Cost and Building

As soon as you sign up, a dedicated designer and project manager start working to prepare your site so you'll be getting value from day one.

You can cancel anytime, providing 30 days notice, by contacting our support team.

It is up to you to pay month-to-month or 12 months upfront. There is 10% discount on all pricing when you pay 12 months upfront.

Payments are made automatically with a credit or debit card. For additional payment options contact sales@getbento.com.

Plans Add-Ons

The catering store eliminates the need to take catering orders over the phone by allowing your guests to customize their large catering order all the way to checkout. Features include intuitive menu items, pickup and delivery options, blackout dates, tipping, and email notifications. The Catering Store is available for $139/month/location. If you're interested in learning more, ask your Onboarding team member after checkout.

The Events Management tool provides an easier way to turn private event and catering inquiries into booked events, complete with online contracts. Events Management is available for $149/month/location. If you're interested in learning more, ask your Onboarding team member after checkout.

LocalSync automatically updates key business information from your website like menus and hours on Google, Facebook, and Foursquare. LocalSync is available for $49/month/location. If you're interested in learning more, ask your Onboarding Team member after checkout.

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