Why restaurants should offer gift cards, merchandise, and more online

Seamore's website gift card and ecommerceNYC restaurant Seamore’s sells apparel online

 

As a restaurant operator, you may be used to dealing with slim  margins, often due to circumstances that are outside of your control: food costs fluctuate, labor is unpredictable, and rent goes up every year. But there is one high-margin area that you can tap into to grow your bottom line outside of the four walls of your restaurant itself: e-commerce. 

Why you should consider e-commerce for your restaurant

Inside your restaurant, you sell dishes and drinks for people to enjoy at their table. Online, you can sell goods and services (more on that below) for people to enjoy even if they can’t make it in to the restaurant. And you don’t need to increase your costs to increase your revenue, making e-commerce a win-win for operators and guests alike.

E-commerce is not the daunting prospect it used to be. In recent years, it’s become easier and more affordable for any business to take credit card payments online securely. Our payment processor and ones like it make delivering direct deposits into your bank account fast, easy, and safe (and we have our support team ready should you need it).

What to sell?

There are plenty of opportunities for sales online. Some avenues to consider include:

  • Gift cards: Great year-round, though our data shows that sales spike in particular just before holidays like Christmas and Valentine’s Day
  • Merchandise: T-shirts, hats, glassware, cookbooks and more
  • Tickets for special events (and be sure to promote them on your email lists)
  • Food and drink: nonperishable pantry items like sauces, preserves, dry goods, spice rubs, drink mixes, etc.

Other e-revenue streams include deposits for corporate or catering events, if that’s something your restaurant offers. Having a simple form to take deposits online makes the logistical legwork easy on your customers, while also ensuring that you get paid quickly.

chaia restaurant ecommerce website page

How to increase sales

Your site should be designed in a way that makes it easy for both customers and search engines to understand. Part of what that means is creating organized, clearly-labeled pages (such as “Shop” or “Events”) that makes it easy to find your e-commerce offerings. In addition, you can and should cross-promote your e-commerce across all of your materials:

  • Email lists 
  • Social media channels
  • Menus and other physical collateral (postcards, receipts, etc.)
  • Email signatures
  • In a lightbox on your homepage

We believe hospitality begins online.

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